Merridale has strengthened its service support team with the recruitment of two further field engineers and an additional member of staff for the company’s customer relations support team.
These appointments will back up the Merridale commitment to providing first class product and software support.
Whilst Merridale hardware is designed to be exceptionally reliable, there will be general wear and occasionally problems may occur. Fleet operators should and do expect that remedial action is taken to bring back equipment in to full working order with the minimum delay.
The additional appointments will ensure that Merridale response will meet customers’ expectation no matter where they are located within the U.K. Fleet operators also expect that telephone support is available for Merridale Data reporting. It is for this reason that Merridale provides a full time help desk where calls are fielded by full time system specialists. Demand is also increasing for online/telephone training as more and more customers choose to utilise Merridale fuel management reporting.
Since 2018, JPB have been using Merridale’s MX-I to refuel, monitor and keep track of their extensive fuel use and large fleet of vehicles, having previously used only receipts and hand-written accounts of transactions to stay up-to-date. Built to be the complete solution in commercial fuelling and designed to meet strict ATEX standards, the MX-I […]
Having an unusual problem of one of the locations being highly remote and without power meant that this job was slightly different to Merridale’s standard installations but none-the-less, they were able to find the solution quickly and provide a temporary self-sufficient system. Marcus, who leads operations for the internet provider said “We needed a temporary […]
With Merridale’s own range now available, as well as still supplying Gilbarco with fuel management units, the marketplace had the choice of buying either a complete Merridale built package or a Gilbarco built version of the same management system. However, over the decades that followed, Merridale enhanced its product range by introducing true twin units, […]
