Merridale further strengthen their service and support team

With an ever-growing list of new clients and many long-term customers who regard Merridale’s help desk as their greatest asset, it became clear that the team needed to grow in order to maintain the standards of service they have become known for.

“I joined Merridale 6 months ago and from pretty much day one, my bubbly personality has been my lead factor when speaking to customers and colleagues. I might have started off quiet but now they just can’t shut me up. My role is to ensure that all customer enquiries to our service and support team are tended to and resolved as efficiently as possible which means there is never a dull day here at Merridale. There’s always something new to dig your teeth into, which is good for me as I never back down from a challenge.”

“Merridale is a very warm and welcoming place, everyone greets you with a smile and from day one of being here I knew it was somewhere I could see me working way into the future. When I applied for the role, I’d only ever had one other full-time job as a Law Receptionist, so I wasn’t sure I’d even get an interview. I was ecstatic to be called in so I could highlight my skills, confidence and what I could bring to the role. Once the interview was over, I chose to take a risk and I asked them ‘How do you feel the interview has gone?’. Little did I know, a week later I would be offered the position of Service & Support Assistant.”

“I settled in immediately and every day I learn something new with the help of Carole, Emma and Kara helping me grow more and more confident in my role. I feel I’ve really fitted in at Merridale because I’m always keen to learn and go above and beyond to maintain the highest standards. Merridale really feels like a family, and we all work hard together to make sure that the ship keeps sailing for us and our customers.”